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What is Trial eligibility?

Definition, examples, and more

Definition

Determined by app store policy, this defines whether a user qualifies for a trial - typically limited to one trial per subscription group per Apple ID. Eligibility status influences paywall messaging, pricing presentation, and reactivation strategies.

Example

A returning user taps 'Start Free Trial' but has already used their trial. Without eligibility checking, they get charged $9.99 immediately and request a refund. With Botsi's eligibility check, the app detects ineligibility and shows 'Welcome back — 50% off your first month' instead.

Why Trial eligibility Matters

Not checking trial eligibility before displaying offers causes refunds, negative reviews, and lost trust. A wellness app that implemented eligibility checks saw refund requests drop 65% and App Store rating improve from 3.8 to 4.5 within 8 weeks.

Frequently Asked Questions

How does trial eligibility work on iOS?

Each Apple ID gets ONE introductory offer per subscription group, ever. Once used, the user is permanently ineligible for any intro offer in that group. Check eligibility before displaying your paywall and adapt messaging accordingly.

What should I show ineligible users?

Instead of a trial, show a promotional offer (discounted first month), a direct subscribe option at full price, or a special returning-user deal. Never show 'Start Free Trial' to ineligible users.

How do I check eligibility?

Use StoreKit 2's isEligibleForIntroOffer property or Botsi's SDK which provides a simple eligibility check. Always check before rendering paywall content.

Category
Subscription App Terminology
Related Area
Mobile App Growth & Monetization

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