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What is Promotional eligibility?

Definition, examples, and more

Definition

A user's platform-defined status that determines whether they qualify for a specific offer, like an introductory price or free trial. On iOS, eligibility is typically tied to the user's Apple ID and subscription group history.

Example

A fitness app checks eligibility before rendering its paywall. New users see 'Start free trial.' Returning users see 'Welcome back — 50% off.' Current subscribers see an annual upsell. Botsi returns eligibility in a single API call.

Why Promotional eligibility Matters

Mishandling eligibility creates terrible UX. A wellness app showed 'Free Trial' to everyone — ineligible users got charged immediately, generating 1-star reviews and a 15% refund rate. Proper checks via Botsi dropped refunds to 3%.

Frequently Asked Questions

How do promotional offers differ from intro offers?

Intro offers are for first-time subscribers only (one per subscription group). Promotional offers can target any subscriber — current, expired, or lapsed. You control the targeting logic.

Can one user get multiple promotional offers?

Yes. Apple allows up to 10 active promo offer configs per subscription, each usable multiple times. Ideal for seasonal campaigns and loyalty rewards.

How do I check eligibility programmatically?

Use StoreKit 2 for intro offer eligibility. For promotional offers, eligibility is your app logic. Botsi provides unified APIs across iOS and Android.

Category
Subscription App Terminology
Related Area
Mobile App Growth & Monetization

More terms starting with “P

Payback period

How long does it take for you to "payback" the money you've spent on acquiring a new user. A faster payback period is better because it means that you can reinvest that money into growing faster. Typically, a faster payback period means faster growth. At the same time, depending on your business you can use a longer payback period to give you the freedom to acquire users at a higher price. If you're only bidding based on a 1 month payback period, the amount you're able to spend per user will change greatly versus a 1 year payback period. This will be influenced by your free cash flow, desire to grow profitability, and maturity of your business.

Paymium

A hybrid pricing model where users pay both an upfront fee to download the app and an ongoing subscription for continued access or premium features. While less common today, it can work for high-value niches where initial access alone delivers perceived value.

Paywall

A screen that restricts access to content or features until the user subscribes or starts a trial. Paywalls are critical for monetization and can be static (same for all users) or dynamic (personalized based on behavior or segment).

Paywall A/B testing

Running controlled experiments that test variations of the paywall - including copy, design, pricing, or feature messaging - to find the highest-converting version. This is a high-leverage area for increasing monetization without changing the product itself.

Perceived value

A user's subjective assessment of how much value they are receiving relative to what they're being asked to pay. It's often influenced by onboarding, feature exposure, social proof, and overall app design and directly impacts conversion and retention.

Optimize your subscription pricing with AI

Botsi automatically shows the right price to every user. Stop guessing and start growing.