How To Report an Issue

When reporting an issue, follow the steps below and provide full request and response details to help us resolve it quickly.

  1. Describe the Issue: Briefly explain what is wrong and what you expected to happen.

    • Example: Get Paywall API returns 500.

  2. Request Details: Provide the full request information.

    • Method: e.g., POST

    • Endpoint: e.g., https://app.botsi.com/api/v1/web-api/paywalls

    • Headers: (Optional)

    • Request Body: Full JSON body as shown below

      {
      "languageLocale": "en_GB"
      "placementId": "placement_Id",
      "customerUserId": "customer-User-Id"
      }

  3. Response Details: Include everything you received back:

    • Status: e.g., 500 Internal Server Error

    • Response Body: Full JSON body as shown below

      {
      "error": "Internal error",
      "code": "PAYWALL_FETCH_FAILED"
      }

If possible, also include the time the issue occurred (in UTC) and any other additional information that you may consider relevant.

See also

For more information on the initial setup for the AI Pricing Model, please refer to the following guide:

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